Dandenong
Hospital
A Service of the Southern Health
Dandenong
Hospital is part of Southern Health - Victoria's largest public health service.
Southern Health provides high quality integrated health care through hospitals and community-based services for a population of almost one million people across the south-east of Melbourne.
Southern Health provides acute hospital services, aged and rehabilitation inpatient services, community and home care, and inpatient and community mental health.
These services are provided on many sites including Dandenong Hospital, Monash Medical Centre (Clayton), Monash Medical Centre (Moorabbin), the Kingston Centre, Cranbourne Integrated Care Centre, Greater Dandenong Community Health Service and Cardinia-Casey Community Health Service.
Southern Health will operate the new 229-bed Casey Hospital at Berwick which opens in late 2004.
One of the key features of Southern Health is its vision of integrated care.
This means that all of our activities are aligned to provide improved co-ordination of treatments from community-based care to hospital care and transition back to the home.
Our facilities are certified by the appropriate professional organisations as meeting or exceeding the relevant standards.
Southern Health’s values are integral to what we do. We demonstrate our values in all that we do by:
- Putting patients and clients first;
- Treating everyone with honesty and respect;
- Appreciating the diversity and differences in people.
Going to hospital can be an unsettling, even frightening, experience for some people.
However, while you’re a patient at Dandenong Hospital, it is our aim to provide you with the best possible care, and we hope that the following information is a reassuring and helpful introduction.
If there is any other information you need, or if you’d like
some more details about any particular subject, please don’t hesitate to call
our admissions office, your doctor or ask our dedicated staff caring for you on
your ward.
As a major public hospital, Dandenong has a comprehensive range of treatment and support facilities and specialist units including a Coronary Care Unit, Intensive Care Unit and a Mental Health Secure Extended Care Unit.
Our facilities also include Pharmacy, Occupational Therapy, Physiotherapy, Acute Rehabilitation, Dietetics, Podiatry, Theatre and Labour Wards, Pathology, Radiology (including CT scan, ultrasound, nuclear medicine and general screening equipment), Social Work, Speech Therapy, and Coordinated Care.
This means that for most of our patients, all diagnostic tests and treatments can be performed within Dandenong Hospital.
Being booked into Dandenong Hospital
Your doctor will complete for you an Elective Admission form and forward it on to Dandenong Hospital. As confirmation of your booking, our booking office will send you a Health Status Questionnaire to complete and return to our booking office.
It is advisable to stay as active and as mobile as possible up to the time of your admission.
If you are having a baby, you will receive complete information at your prenatal classes before you are admitted.
What do I do when I get to Dandenong Hospital?
Once at the hospital, you should enter via the main entrance and proceed to the admissions office near the Kiosk to complete and sign the necessary formal admission form. You will be asked to provide a few personal details, such as contact telephone numbers, Medicare number and your doctor’s name.
Then you’ll be taken to your ward, where nurses will be happy to answer any questions you might have.
Our Pre-Admissions Clinic
Our Pre-Admissions Clinic provides faster and easier admission and discharge procedures, particularly if you are a Day Surgery Patient.
As we plan for your operation we may arrange an appointment with the Pre-Admission Clinic in the one to two weeks prior to your proposed surgery date. If this is the case it is important for you to attend this appointment as you may need to see a doctor, anaesthetist, nurse or other health professional as part of preparation for your surgery. This will be the time to discuss any concerns or ask any further questions about your operation.
The Pre-Admission Clinic visit may take two hours or slightly longer depending on the complexity of the operation, so please take this into account when making arrangements for childcare or work commitments.
Day Surgery Patients
Preparation for day surgery is similar to other admissions, but you need to have organised your drop off and collection prior to admission.
You will be informed about instructions regarding fasting, medication and other pre-operative precautions when your admission is booked.
What should I know about Emergency admissions?
If you attend our Emergency Department with an injury or medical condition, the doctor may decide to admit you.
All patients are required to sign a formal admission form. However, if you are incapable of signing this form, your next of kin will be notified and consulted.
If, however, no next of kin is available, then you will be
classified as a hospital patient.
If you are in a motor vehicle accident, have a work-related injury or have notified us that you are a Veteran’s Affairs beneficiary, you will automatically be treated appropriately.
If you have been in a motor vehicle accident you come under TAC and you will need to pick up a TAC claim form and complete it so that the Hospital can claim any fees on your behalf.
WHAT FACILITIES ARE AVAILABLE?
Television
The hospital has an in-house television network. Each bed has its own television, which you can hire. To connect your television, please speak with your nurse.
Discounts are available for long-term hire.
Radios
Only battery-operated transistor radios with a personal earpiece may be used.
Nurses’ Call
There is a nurses’ call button at your bedside should you require assistance.
Public Telephones
Level 1:
Emergency Entrance - 2 phones
Level 2:
Main Hospital Foyer - 2 phones
Maternity - 1 phone
Level 3:
Surgical Ward- 1 phone
South Ward, near lifts - 1 phone
Outside ICU - 1 phone
West Block:
West 3, near reception - 1 phone
Mental Health:
Acacia Ward - 1 phone
Banksia Ward - 1 phone
Mental Health Main Foyer - 2 phones
Free taxi phones are located at:
Level 2, main foyer opposite lifts
Main entrance West Block
Emergency Department waiting area
Patients’ mail is delivered to the wards each day and should be addressed with patient’s name and Ward name. Any letters that arrive after discharge are forwarded to the patient’s home address.
Baby Photographs
A professional photographer is available to take portraits of your baby. Ask your nurse.
Kiosk
A kiosk/gift shop is situated near the main foyer and is staffed by volunteers and members of the Dandenong Hospital Ladies’ Auxiliary who raise money to purchase new medical equipment for the hospital.
The kiosk is open weekdays 9.00 – 4.00 pm, some evenings and weekend afternoons.
Cafeteria
The Level 2 Hospital Cafeteria is open to all visitors and staff.
Hot meals are available Monday - Friday between 11.30am - 1.45 pm and 4.30pm - 6.30 pm. Vending machines dispense hot/cold drinks, some light meals, potato chips and confectionery.
Special Diet Meals
All meals are prepared in our modern kitchen and served on the wards. Should your medical condition make it necessary for you to have a special diet, our dietitians will arrange special diet requirements for you.
It is important that you do not consume additional food or fluids during this time.
Newspapers
Newspapers and magazines are sold early in the morning or may be purchased direct from the hospital Kiosk.
Patient Library Service
An extensive range of books and magazines is available for loan from a trolley service around the wards on Monday and Friday mornings.
Interpreter Service
We have interpreters on staff who are able to provide services in Cantonese, Croatian, Greek, Italian, Mandarin, Turkish and Vietnamese, and other languages if required, including Auslan for hearing impaired patients and relatives. The hospital staff will arrange interpreter and translation services where necessary.
WHAT SHOULD I KNOW BEFORE I GO TO HOSPITAL?
How should I prepare for my stay?
An important way to reduce stress before and during your stay is to plan ahead so you have nothing to worry about at home.
Personal areas to take care of may include:
Money – pay any outstanding bills and make sure your banking is up-to-date.
Home – if you live alone, make sure friends and/or neighbours know exactly when you are entering hospital and when you are expected home.
Legal matters – for extra peace of mind, consider bringing your will up-to-date, and choosing your power of attorney. Tell your next of kin of these details.
What to bring to hospital
Although we provide most of what you’ll need, additional personal items should be:
- A nightdress or pyjamas and underwear.
- A lightweight dressing gown, cardigan, bed-jacket or shawl.
- Slippers.
- Toiletries (soap, toothbrush, toothpaste and/or denture cleaner, shaving kit, mirror, hairbrush or comb, shampoo, deodorant and tissues).
- Notebook and pen, reading material.
- A small amount of pocket money for phone, newspapers or kiosk.
- Your current medication (if any).
- Medicare card, Healthcare card and Ambulance membership card.
All your clothing and effects should be clearly marked with your full name.
When booking, Midwifery patients will be given a detailed list.
What NOT to bring to hospital
Please don’t bring valuables into the hospital: We accept no responsibility for money or valuables retained in the wards.
Mains-operated radios or radios without earphones or electrical appliances (e.g. TV’s, CD players): Must not be brought to the hospital as these can seriously distort electro-medical equipment.
Mobile phones must be turned off when entering the hospital: Mobile phones must be turned off when entering the hospital to avoid interference to highly sensitive operating and monitoring equipment.
Alcohol and illegal drugs must not be brought into the hospital.
No Smoking Policy:
Dandenong Hospital is working towards developing a healthy smoke-free environment for all staff, patients and visitors while also meeting the needs of those who do smoke.
Dandenong Hospital is smoke-free except for a number of designated areas:
1. North Balcony: People wishing to smoke near North Block and other co-located areas must do so on the North Balcony. This balcony is wheelchair accessible.
2. Emergency Department: People wishing to smoke near the Emergency
Department must do so in the Emergency Department gazebo situated opposite the ambulance bay.
3. Mental Health Courtyards: Within the precincts of each of the inpatient units. Please contact ward staff if you require any clarification on designated smoking areas.
4. Mental Health area: People wishing to smoke near the mental health entrances and West Block must do so on the gravel area to the right of the mental health entrance. This area is situated at the end of the mental health corridor near the Terry Norris Centre.
5. West Block Courtyard Gazebo: People wishing to smoke near the West Block and main hospital entrance must do so in the gazebo opposite the staff social club. This area has wheelchair access.
Social Work
Social Workers are available on all wards to assist patients and their families with social issues that arise out of their admission to hospital, and are an integral part of the multidisciplinary team. Their work encompasses psychosocial assessment, discharge planning and establishing links with resources in the community for patients.
Security
Our Security Department, located on Level 1 near the ambulance bay, operates 24 hours a day and is responsible for the safe-keeping of patient's valuables (when admitted in an emergency), lost property and car parking.
Enquiries can be made through your Nurse Unit Manager.
For your security, hospital entrances are locked from 8.00pm - 6.30am. If you are entering or leaving the hospital during that time, please notify the nursing staff so that a Security Officer can be contacted and an escort arranged.
Parking and Transport
We are located in David Street between Stud Road & Cleeland Street, Dandenong. The main entrance is in David Street where a 2-hour parking limit is in place.
There is also ample off-street parking available in the hospital carparks which attract a small fee for 12-hour parking.
Grenda’s bus services (no’s 802, 804, 811) pass the hospital. For details and times phone 03 9791 2988.
PATIENT ENQUIRIES
Routine enquiries may be made through the switchboard between 8.30 am and 8.00 pm by asking for "Patient Enquiries" on 03 9554 8315. After hours phone number is 03 9554 1000.
Patients do not have bedside phones. Limited message service
is available. Some wards have mobile phones.
To protect the confidentiality of medical information, only your closest relatives and people specifically nominated by you will be given more than the usual statement regarding your health.
Only telephone calls from next of kin will be put through to the ward.
Only telephone calls from next of kin will be put through to the ward. Confidentiality regarding your condition is important and nursing staff will not be give information freely over the phone to persons they cannot identify.
In case of emergency, the nurse in charge of the ward will provide as much information as possible under the circumstances.
Visitors are always welcome to come to see you during your stay, but the Nurse Unit Manager of the ward may have to limit the number of visitors and the length of the visit.
Please remember children must be supervised at all times.
INPATIENT SERVICES
Children's Ward
The Children's Ward is a 16-bed acute inpatient unit that provides care for children from birth until 17 years of age, under the care of General Medical Paediatricians, General Paediatric Surgeons, General Surgeons, Plastic Surgeons, and Orthopaedic Surgeons.
Visiting Hours: Parents are encouraged to visit all day. Other relatives and visitors are welcome between 8am - 12.30pm and 2.30pm - 7pm.
North 1
North 1 is a 20-bed unit and their specialty is orthopaedics, plastics and maxillofacial surgery. North 1 has a mix of elective and trauma-type patients.
Visiting hours: 12pm - 8pm
North 2
North 2 is a 20-bed ward with 10 Acute Medical Unit for the Aged patients. There are also 10 orthopaedic/plastic beds.
Visiting hours: 2pm - 8pm
West 2
This is an Aged Care Assessment and Rehabilitation ward where the aim is to help you reach your full potential. Staff consist of Nursing Staff, Medical Staff, Pharmacy, Physiotherapy, Occupational Therapy, Speech Therapy, Social Work, Clinical Psychology and Neuro Psychology, Continence Staff, Diabetic Educator, and Podiatry.
Visiting hours: 2pm - 8pm, Monday to Friday, and 11am - 8pm weekends.
West 3
West 3 is a 32-bed Surgical Unit which incorporates general and specialised surgery. We endeavour to provide a high standard of nursing care. All patients have bedside telephones.
Visiting hours: 2.30pm - 8 pm.
West 4
West 4 is a 36-bed General Medical Unit.
Visiting Hours: 2.30pm - 8pm.
Maternity Ward
The Maternity Unit is a 27-bed unit that cares for antenatal and post natal women and their babies.
Visiting hours: 2.30pm - 4.30pm and 7pm - 8pm.
Rest time between 1pm - 2pm (strictly no visitors).
Partners and other children are welcome between 8am - 8pm (except rest time).
Birth Unit
The Birth Unit at Dandenong Hospital consists of eight birth rooms and two assessment rooms. Our clientele are from a wide geographical area of the south-east, a rapidly expanding growth corridor.
We provide services for a population diverse in culture, ethnicity and social structure.
Surgical Unit 1
Surgical Unit 1 specialises in the care of patients who have undergone general and abdominal surgery.
Visiting Hours: 2.30pm to 8pm.
South Ward
South Ward is a 20-bed general medical ward with a cardiac, renal and infectious disease focus.
The ward also has eight short-stay beds for patients with minor medical illnesses. Comprehensive and specific management plans are developed with an aim to discharge the patient home with appropriate services within 48 hours.
Visiting hours: 2.30pm - 8pm (restricted to two visitors per patient at any one time).
Dandenong Acute Rehabilitation Program (DARP)
The Dandenong Acute Rehabilitation Program (DARP) is a 15-bed unit which provides services to hospitals and communities within the Southern Health region. The clients the unit cares for are those with orthopaedic problems, those who have undergone orthopaedic surgery, stroke, M.S, clients with severe respiratory disease/conditions and some patients who have undergone major surgery.
Visiting hours are negotiable.
SPECIALIST SERVICES
Intensive Care Unit (ICU)
The ICU is an eight-bed unit specialising in the medical and nursing care of critically ill patients.
Visiting Hours: There are no specific visiting hours for this unit.
Heart Unit
The Heart Unit is a 12-bed integrated unit treating patients with acute coronary conditions. Care is provided by consultant cardiologists, hospital medical staff and critically care trained registered nurses.
Visiting hours: 10am - 1pm and 3pm-8pm.
Operating Suite
The operating room suite at Dandenong Hospital comprises six operating rooms, a 10-bay post acute unit, sterilising services unit and a day ward, with the capacity of 16 day cases per day.
Visiting Hours: The operating room suite is a restricted area. Visitors are not permitted into the operating room suite. However, one relative may accompany patients to the patient waiting area prior to surgery.
Special Care Nursery (SCN)
The special care nursery is a level 2, 12-bed unit which cares for an average of 770 babies per year from both Southern Health and also other hospitals within Victoria.
The service aims to provide holistic, research-based, family-centred care to both neonates and their families.
The nursery has specialised equipment to care for sick and premature babies and has facilities such as a large parent's room for feeding and bathing. Discharge support is provided by either the post-natal care team or care-link services where qualified nurses visit the family at home following discharge.
Visiting Hours:
No restrictions on visiting hours for parents. Other family members must have permission from the parents to visit or must be accompanied by at least one parent. Only two visitors at a time. The baby¹s siblings are most welcome to visit, but other children are not permitted.
If parents are entering the hospital between 9.00pm and 6.30am, they will need to be escorted by a security officer and must use the Emergency Department entrance.
OUTPATIENT SERVICES
On discharge, you may be advised that you will be required to attend a follow up appointment. Details will either be provided to you before you leave the hospital or alternatively sent to your contact address. Our appointment days are fixed as our clinics are run on specific days only.
Please ensure that you arrive to your Outpatients Appointment on time and with your Medicare Card. All ineligible patients will be billed on the day for treatment.
Our services in the Outpatients Department are in high demand by members of the community, which in turn may cause appointment delays. As we are also a teaching hospital, some appointments may be cancelled without notice due to a clinical emergency. We appreciate that this may cause frustration and request that you remain patient with our services. All attempts are made to see patients at their appointment time.
To cancel or confirm your appointment, please contact our Outpatient Department on 9554 1109 or 9554 1107. The clinic is located in the David Street main entrance on Level 2.
Plastic Clinic - Wednesday morning and Friday afternoons.
Orthopaedics - Monday mornings and Wednesday afternoons.
Fractures - Tuesday, Thursday and Friday mornings.
Pre Admission Clinics:
Paediatric - Tuesday afternoons.
Plastics - Tuesday mornings.
Gynaecology - Thursday mornings.
PAC Surgical - Tuesday and Friday mornings.
Orthopaedics - Thursday afternoons.
Concerns and Complaints
Dandenong Hospital appreciates all feedback about the services it provides and the manner in which they are delivered.
Feedback is used to continually improve the quality of services provided.
It is confidential and will not affect your care or the services provided for you. It will be treated with respect and dealt with in a timely, courteous manner.
If you have concerns about any aspects of your treatment and care, please speak to the staff member directly involved with your care or the person in charge of the area. In most cases, it is the quickest and easiest way to resolve any issues. We are committed to resolving your concerns quickly.
If your concerns have not been addressed and you would like to make a formal complaint, please contact the Complaints Liaison Officer for Dandenong Hospital on 9554 8080 or alternatively write to:
Complaints - Dandenong Hospital, Locked Bag 29, Clayton South, Vic, 3169
or email: feedback@southernhealth.org.au
If you believe that your concerns have not been adequately addressed, you may wish to contact:
The Health
Services Commissioner
Level 30, 570 Bourke Street
Melbourne Vic 3000
Telephone: freecall 1800 136 006
This service is free and confidential.
Help us to improve our services
Dandenong Hospital is continually striving to improve the standards of care given to its patients.
You may be asked to complete a survey of the services you received. These surveys may be handed to you or sent in the mail with a return envelope.
Your response will assist us in reviewing our services. By telling us your views of the service given to you, you can help us maintain high standards.
STAFF IDENTIFICATION
All staff can be immediately identified by the hospital ID badge they wear which clearly states the person's name and position at Dandenong Hospital and Southern Health.
FIRE SAFETY
Dandenong Hospital is fitted with a sophisticated fire and smoke detection system. Should an emergency situation arise, procedures are in place.
It is very important that you and your visitors do exactly as asked by your nurse or other authorised person during any such emergency.
FAMILY BIRTH CENTRE
The Birth Centre, where the family can be present, provides a relaxed environment away from the more traditional clinical birth room, while still providing a high quality of care and support from medical and nursing staff. Should you and your family wish to inspect the Birth Centre you are most welcome to telephone the Midwifery Booking Nurse on 03 9554 8216.
YOUR CHILD IN HOSPITAL
To make your child’s stay as comfortable and as happy as possible, we ask parents to prepare their child by explaining clearly and truthfully the reasons for hospitalisation and to bring in their child’s favourite toys and books.
Meal times for patients are approx. 8.00 am, 12 midday and 5.00 pm.
Should your child get upset at any time, you may be requested to come in.
One relative for each child may stay overnight. Bed and linen are provided.
Hot meals can be purchased from Hospital Cafeteria Monday – Friday. Snacks are available from our Kiosk or the coin-operated vending machines 24 hours a day.
Tea and coffee-making facilities are available in the ward.
Please ask nursing staff before giving your child or another child anything to eat or drink.
Your child should not leave the Children’s Ward unless in the company of an adult, and nursing staff have been notified.
A Child Care Worker is in attendance during normal working hours to oversee your child’s leisure and recuperative activities.
If you have any queries regarding your child’s treatment or care, please do not hesitate to ask the Nurse Unit Manager.
A hospital Medical Officer is available during the day for any specific medical information.
WHAT ARE MY OPTIONS FOR CARE?
Dandenong Hospital is part of Australia’s public health care system and offers care to any Australian resident under Medicare arrangements.
Your options for receiving care at Dandenong Hospital are either as a HOSPITAL PATIENT (non-chargeable) or PRIVATE PATIENT (chargeable). You must decide which of the options is best for you and complete a form to indicate this.
As a Hospital (non-chargeable) Patient
- You will be treated by a doctor or doctors nominated by Dandenong Hospital.
- You will not be charged for medical or hospital services.
- After discharge, your care will be carried out in either the out-patient clinic in North 2, or you will be referred to your general practitioner.
As a Private (chargeable) Patient
- You will be treated by a doctor of your own choice, provided the doctor is on the staff at Dandenong Hospital and agrees to treat you as a private patient under his care.
- You will enter into a private agreement for care with the doctor of your choice and with other doctors your treating doctor may choose to assist in your care.
- You will be responsible for all your medical expenses such as radiology and pathology, while you are in hospital.
- You will be charged a daily rate for hospital accommodation. The shared room rate will be covered in full if you have basic Hospital Insurance. The fee you will be charged as a private patient depends on your length of stay and the exact type of treatment you require.
- The care you receive is classified according to a set schedule of patient types and these have a matching schedule of fees.
- Following discharge from Dandenong Hospital, you will be cared for by your doctor in his/her private consulting rooms or referred to your local general practitioner.
- You should also understand that the doctor you request to treat you must also be in agreement that you are his/her private patient.
As a private uninsured patient or ineligible patient
Ineligible patients are those who are not covered by Medicare and do not have a Medicare card.
Prior to your Admission you will be required to pay a security deposit for your treatment, based on expected length of stay and procedures to be performed.
Any balance due that exceeds the deposit paid, will be due and payable at the time of your discharge.
If eligible for Hospital Benefits under Veteran Affairs
1. You can claim Hospital and Medical costs from the Department of Veteran’s Affairs.
2. If on admission you are unsure whether the Department will agree to meet hospital charges, you will be asked to nominate, in the event that your entitlement is not confirmed, whether you wish to be admitted under Medicare as a Hospital Patient or as a Private Patient.
3. If you are privately insured you may choose to assign to Dandenong Hospital health insurance benefits for accommodation and surgically implanted prostheses. Veteran’s Affairs Patients are not required to pay for accommodation and prothesis charges prior to a refund being obtained from the relevant fund.
If eligible under WorkCover or Transport Accident Commissions Regulations Compensable Patients
- You will be asked to sign a Compensable Patient Declaration.
- To cover the possibility that your claim for compensation may not proceed, you will also be requested to indicate whether you wish to be admitted under the Medicare arrangements as either a Hospital Patient or Private Patient.
HOW DO I PAY MY HOSPITAL ACCOUNT?
The following information should answer most of your queries, but if you need further information, please contact us on the numbers supplied.
- Contact your Private Health Insurance prior to your admission to confirm your level of care.
- You must sign a form on admission to choose your level of care.
If I’m a private uninsured patient?
You will be required to pay a security deposit prior to your admission and any balance on discharge. The Patient Accounts Department will advise you in writing of the deposit required and the amount due. This depends on the procedures and the length of stay.
If I’m a private patient?
- You will be required to sign a completed claim form at the time of your discharge from Dandenong Hospital. The hospital will then submit an itemised account and signed claim form for payment on your behalf through your Private Health Insurance.
- If your Private Health Insurance has not paid your claim within the net payment terms of 30 days, you will be advised by Dandenong Hospital in writing to contact your Private Health Insurance to ascertain the reason for the delay in payment.
- A balanced account will be forwarded to you if you are required to pay any excess on your Insurance cover; or there are any additional charges such as visitor meals or STD or ISD telephone charges.
- Accounts for any private doctor consultations will be billed separately by the doctor concerned.
- Accounts for any diagnostic tests (e.g. Pathology, Diagnostic Imaging) will be billed separately by Dandenong Hospital at the Medicare Schedule Fee. Medicare will rebate 75% of these accounts and the gap balance can be claimed from your Private Health Insurance.
Transfer
Sometimes it is necessary to transfer a patient to another ward, hospital, nursing home or other facility. We will tell you if this is necessary.
Discharge
Before you leave the hospital, make sure that you and the friends or relatives involved in your care know how to look after you at home. If in doubt, ask for treatment programs to be written out for you.
Your doctor or health care provider will answer any questions you have, and we will prearrange such services as Home Help, Meals on Wheels, Home Nursing, and Rehabilitation if these are necessary.
Check that any follow-up appointments with your doctor or health care provider have been made, and that any medications which you may require have been arranged prior to your discharge.
If you have problems about returning home, ask the Nurse Unit Manager to arrange an appointment with the Social Worker or Welfare Officer.
Your relatives will be notified when you are able to leave the hospital. You should arrange for someone to accompany you home.
Discharge at own risk
You may discharge yourself at any time. However, in doing so against the advice of your doctor, you cannot hold Dandenong Hospital or its staff responsible for the outcome. If you wish to discharge yourself against medical recommendation you will be asked to sign a self-discharge form.
Chapel/Pastoral Care Service
The Pastoral Care Office is situated on Level 2 near the Sacred Space.
Pastoral Care is available to all patients and families, regardless of religious affiliation or otherwise.
The Pastoral Care Team visits patients on weekdays to offer a listening ear, companionship and, for those who require it, a ministry of prayer.
Visiting chaplains and religious representatives from all denominations and faith traditions are available; please ask nursing staff to contact them.
