As a major public hospital, Monash Medical Centre has a comprehensive range of treatment and support facilities and specialist units including a Coronary Care Unit, Intensive Care Unit and Neonatal Intensive Care Unit.

Our facilities also include Pharmacy, Occupational Therapy, Dietetics, Physiotherapy, Theatre and Labour Wards, Pathology, Radiology (including MRI scan, CT scan, nuclear medicine, mammography, ultrasound and general screening equipment), Social Work and Speech Therapy.

This means that for most of our patients all diagnostic tests and treatments can be performed within Monash Medical Centre.

While you’re a patient at Monash Medical Centre, it is our aim to treat you with the best possible care and we hope that the information provided here is a reassuring and helpful introduction.

If there is any other information you need or if you’d like some more details about any particular subject, don’t hesitate to call our admissions office, your doctor or ask the staff caring for you on your ward.

with a window for natural light. There is a fully equipped ensuite attached to each single room and a toilet and bathroom for each 4-bed ward. Please understand that clinical need always determines bed placement.

A range of FOXTEL channels are available at both the Clayton and Moorabbin Campus' for patients: FOX Sports, Discovery Channel, Sky News Australia, Showtime and Encore (movie channels), Lifestyle Channel and Nickelodeon for the children.

To organise FOXTEL during your stay, please contact the Patient TV & Phone Services office at the hospital who can organise this for you.

Emergency Department – Corridor

Adult Psychiatry - Ward area

Level 4 - Corridor near lift C

Level 5 - Newborn Services - day room

Delivery Suite - Father's room.

Light meals, drinks and sweets are available at the kiosk.

A trolley visits the wards each weekday selling items from the Gift Shop.

A smaller kiosk service operates at the Moorabbin Campus.

An automatic teller service is available at Clayton Campus on Level 2.

A hairdresser visits the hospital each week. Bookings can be made with your nurse.

If you are having a baby, a professional photographer is available to take portraits of your baby. Ask your nurse for details.

to relatives of patients for lunch and dinner. The Unit Manager will answer all questions about hours of operation.

• A lightweight dressing gown.
• A nightgown or pyjamas and underwear.
• Slippers or other comfortable shoes with non-slip soles.
• Toiletries (soap, toothbrush, toothpaste, hairbrush or comb, tissues, shampoo, razor.) Face washers are supplied.
• A pen.
• A small amount of pocket money.
• Your current medication.
• Medicare Card and Health Insurance details, if any.

Other personal items, such as a sheepskin or special pillows, should be marked very clearly.

Please DON'T bring valuables, we can only look after them in emergencies. If children are coming to Monash Medical Centre, the Childrens' Ward will tell you everything you need to bring to make their stay easy and pleasant. Please make contact through the normal hospital telephone number.

There is an hourly charge for car parking, but we have kept it as low as possible. Parking concessions are available for 7 days stay and the maximum charge for one day is 4 hours. Your Nurse in Charge will give you all the details. The closest railway station is Clayton, which is on the Dandenong/Pakenham line. The hospital is a five minute walk along Clayton Road. There's a regular bus service, and you can find out the closest connecting service from the Met Customer Services Department on 131638.

Moorabbin Campus

Our address is Centre Road, Bentleigh, Map 77 and 78 in Melways, and the main entrance is on Centre Road. As with the Clayton Campus, there is a pick-up and drop-off point for patients at the front entrance.

Car parking for patients and visitors is available at the front of the Campus off Centre Road and parking in side streets is subject to local restrictions. A flat rate of $2 per car applies in Campus carparks.

The closest railway station is Bentleigh, which is on the Frankston line. The hospital is a 20 minute walk along Centre Road. There's a regular bus service, and you can find out the closest connecting service from the Met Customer Services Department on 131638.

Once at the hospital, you should enter via the main entrance and go to the main reception desk. If you're a Clayton Campus maternity patient in labour, enter the Emergency Department. At Moorabbin, maternity patients in labour enter via main reception. Between 8.30 pm - 6.30 am, an intercom outside the main entrance enables security to open doors out of normal hours. At the time of your admission we require you to sign a formal admission form and to supply a few personal details such as contact information, Medicare number and any health information details and your local doctor's name. Then you'll be taken to your ward, where nurses will be happy to answer any questions you might have.

These clinics are becoming much more common as their many benefits become clear. These include faster and easier admission and discharge procedures.

Preparation for day surgery is similar to other admissions, but firm plans for drop off and pick-up are essential. Instructions about fasting, medication and other preoperative precautions (especially for day procedures) will be dealt with when your admission is booked. Pre-admission clinics can be very helpful if you're a day surgery patient.

Unless your doctor tells you not to, you should stay as active and mobile as possible up to the time of admission. There's only one strong recommendation -YOU SHOULD STOP SMOKING.

If you incur an injury or have a medical emergency and are brought to our Clayton Emergency Department, the doctor may decide to admit you. Important Note: There is NO emergency service at Moorabbin.

You will be required to sign a formal admission form, providing you are not in a motor vehicle accident, have a work related injury or a Veteran's Affairs beneficiary. In the latter cases you will automatically be classified and treated appropriately.

If, at the time of admission, you are not capable of making an informed choice as to the election of care you require, your next of kin (if available) will be notified and consulted. If however, no next of kin is available, then you will be classified as a hospital patient until such time as you or your next of kin can advise of your care selection.

Phone 9594 2100 between 8.00am-8.00pm

Phone 9928 8329 between 8.00am-8.00pm

Phone: 9594 6666

Visitors are always very welcome at MMC. Visiting hours are between 8am and 8pm daily. It is very important to note that visiting hours and rest periods vary from ward to ward. Therefore it is most important that you ask your ward nurse the hours of the ward you have been admitted to.

Please note no calls will be put through to the patients during rest periods. Please note no calls will be put through to the patients during rest periods. The nurse in charge retains the right to refuse visitors, if it will compromise your care. And please remember that all visiting children must be supervised.

Monash Medical Centre is part of Australia's public health care system and offers care to any Australian resident under Medicare arrangements. Your options for receiving care at MMC are either as a HOSPITAL PATIENT (non-chargeable) or PRIVATE PATIENT (chargeable). You must decide which of the options is best for you, and complete a form to indicate this.

The following information has been prepared to explain these alternatives and the various procedures if you are eligible for benefits from Veteran's Affairs, WorkCover, Transport Accident Commission, Third Party or Common Law Recoveries.

If I choose to be a Hospital (non-chargeable) Patient?

1. You will be treated by a doctor or doctors nominated by Monash Medical Centre.
2. You will not be charged for medical or hospital services.
3. After discharge your care will be carried out in either the out-patient clinic, one of the hospital's specialists in his/her private rooms or you will be referred to your local general practitioner.

If I choose to be a Private (chargeable) Patient?

1. You will be treated by a doctor of your own choice, provided the doctor is on the staff of Monash Medical Centre and agrees to treat you as a private patient. You may ask for the doctor (a member of the staff) on call at the hospital and be admitted under the care of that doctor as a private patient.
2. You will enter into a private agreement for care with the doctor of your choice and with other doctors your treating doctor may choose to assist in your care.
3. You will be responsible for all your medical expenses such as radiology and pathology, while you are in hospital.
4. You will be charged a daily rate for hospital accommodation. The shared room rate will be covered in full if you have basic hospital insurance. If you participate in a Share-save or Budget Plan scheme you will be liable for the excess. Check your insurance membership book for details. The fee you will he charged as a private patient depends on your length of stay and the exact type of treatment you require.
5. The care you receive is classified according to a set schedule of patient types and these have a matching schedule of fees. Because the care you require is determined by your doctor, you cannot choose to be charged as a particular patient type.
6. If you have been hospitalised within the last seven days prior to your admission the length of stay classification for your present illness may be altered.
7. Following discharge from Monash Medical Centre, you will be cared for by your doctor in his/her private consulting rooms or referred to your local general practitioner.
8. You should also understand that the doctor you request to treat you must also be in agreement that you are his/her private patient.

Ineligible patients are those who are not covered by Medicare and do not have a Medicare card.

PRIOR TO YOUR ADMISSION you will be required to pay a security deposit for your treatment, based on expected length of stay and procedures to be performed. Any balance due that exceeds the deposit paid, will be due and payable at the time of your discharge.

If I am eligible for Hospital Benefits under Veteran's Affairs?

You can claim Hospital and Medical costs from the Department of Veteran's Affairs.

If on admission you are unsure whether the Department will agree to meet hospital charges, you will be asked to nominate, in the event that your entitlement is not confirmed, whether you wish to be admitted under Medicare as a hospital patient or, as a private patient.

If you are privately insured you may choose to assign to Monash Medical Centre health insurance benefits for accommodation and surgically implanted prostheses. Veteran's Affairs patients are not required to pay for accommodation and prosthesis charges prior to a refund being obtained from the relevant fund.

If I'm eligible under WorkCover or Transport Accident Commission’s Regulations.

Compensable Patients

1.You will be asked to sign a Compensable Patient Declaration.

To cover the possibility that your claim for compensation may not proceed, you will also be requested to indicate whether you wish to be admitted under the Medicare arrangements as either a Hospital Patient or Private Patient.

NOTE: PLEASE BRING YOUR MEDICARE CARD AND YOUR HEALTH INSURANCE FUND MEMBERSHIP BOOK WITH YOU ON ADMISSION TO THE HOSPITAL.

The following information should answer most of your queries, but if you need further information, please contact us on the numbers supplied.

Contact your Private Health Insurance prior to your admission to confirm your level of cover.

You must sign a form on admission to choose your level of care.

If I'm a private uninsured patient?

You will be required to pay a security deposit prior to your admission and any balance on discharge. The Patient Accounts Department will advise you in writing of the deposit required and the amount due. This depends on the procedure and the length of stay.

If I'm a private patient?

1. You will be required to sign a completed claim form at the time of your discharge from Monash Medical Centre. The hospital will then submit an itemised account and signed claim form for payment on your behalf through your Private Health Insurance.
2. If your Private Health Insurance has not paid your claim within the net payment terms of 30 days, you will be advised by the Monash Medical Centre in writing to contact your Private Health Insurance to ascertain the reason for the delay in payment.
3. A balanced account will be forwarded to you if:

1. You are required to pay any excess on your insurance cover.
2. There are any additional charges such as visitor meals or STD and ISD telephone charges.

4. Accounts for any private doctor consultations will be billed separately by the doctor concerned.
5. Accounts for any diagnostic tests (e.g.Pathology, Diagnostic Imaging) will be billed separately by the Monash Medical Centre at the Medicare Schedule Fee. Medicare will rebate 75% of these accounts and the gap balance can be claimed from your Private Health Insurance.

Outpatients at MMC is at the Clayton Campus and is for patients with complex or multidisciplinary problems. Referrals are through your General Practitioner. The hospital suggests to general practitioners that patients with more straight forward problems ought to be referred directly to Monash Medical Centre Specialists in their private rooms. There are five clinical outpatients areas at the Clayton Campus

Childrens' and Specialty Clinics

Specialty clinics such as Dermatology, Surgical or Urology and others.

Womens Health Clinic

(Obstetrics and Gynaecology)

Multidisciplinary clinics such as Diabetes, Rheumatology or Thoracic services

Adult Psychiatry Building

Psychiatry Clinics.

A multidisciplinary clinic is a clinic where patients are seen by more than one health care professional during their visit. For example, in Diabetes Clinic a patient may be seen by a doctor, diabetic educator, dietician, ophthalmologist or podiatrist.

8.30am to 5.00pm Monday to Friday. Ante-Natal classes are held mainly in the evening and monthly on a Sunday. The Outpatients Department is closed on Public Holidays.

You will be given a specific appointment time and please try to be punctual! Register at the appropriate appointment desk when you arrive at the clinic.

This will be supplied on your initial visit and you must bring it with you for all appointments.

Inpatient Accounts:
Surname begins with:
A-K 9594 2884
L-Z 9594 2516
Ineligible patients (private uninsured) 9594 2510

Diagnostic Accounts:
Surname begins with:
A-G 9594 2529
H-N 9594 2514
O-Z 9594 2506

TAC/ Workcover:
Surname begins with:
A-K 9594 2884
L-Z 9594 2516