Concerns, compliments, comments
Southern Health appreciates all feedback about the services we provide and the manner in which they are delivered.
Feedback is used to continually improve the quality of services provided. It is confidential and will not affect your care or the services provided for you. It will be treated with respect and dealt with in a timely, courteous manner.
If you have any concerns, please speak to a staff member directly involved with your care or the person in charge of the area. In most cases, that is the appropriate way to resolve issues, including any language difficulties experienced. We are committed to solving problems quickly and efficiently.
Tell us what you think
There are three ways you can provide feedback:
- Complete the online form
- download and mail a completed form to
Consumer Liaison
Southern Health
Locked Bag 29
Clayton South
Victoria 3169 - Contact the Consumer Liaison Officer at the relevant facility:
Casey Hospital and Cranbourne Integrated Care Centre 03 8768 1465 Dandenong Hospital 03 9554 8078 Monash Medical Centre Clayton 03 9594 2702 Monash Medical Centre Moorabbin 03 9928 8584 Kingston Centre and Residential Services 03 9265 1000 Community Health Services 03 9594 9375 Mental Health Services 03 9594 1760
If you believe that your concerns have not been adequately addressed, you may contact:
The Health Services Commissioner
Level 30, 570 Bourke Street Melbourne VIC 3000
Telephone:
8601 5200 or Freecall: 1800 136 006
