If a person has difficulties communicating in English with our staff, you are entitled to a professional interpreter.

Our interpreters are accredited with the National Accreditation Authority for Translators and Interpreters and provide independent, unbiased, confidential, complete and accurate interpreting for both parties.

It is important to have an interpreter particularly when:

• you do not understand what staff are saying to you
• you do not understand anything you are required to sign
• it would be easier to communicate with staff in your native language.

It is the patient and/or their carer's responsibility to let staff know if they are unable to attend an appointment, in case an interpreter has been booked.

Translated information

• Rights and responsibilities